Reference

Our Legal Terms for Your Account

app 111 operates under terms designed to keep your account secure and your transactions clear. Access to our platform depends on your local law and eligible regions in Bangladesh — read these terms before you open an account.

Account Terms ApplybKash, Nagad, Rocket CoveredBangladesh Eligibility RulesData Handled Responsibly
app 111 Our Legal Terms for Your Account
DATA AND ACCOUNT SECURITY

How We Handle Your Information

Your account data and payment records are stored with access controls in place. We do not sell personal data to third parties. Cookie use on app 111 is limited to session management and basic analytics — you can adjust browser cookie settings at any time. If you want to request a copy of your data, update incorrect details, or ask us to close your account and remove your records, contact support with your account ID and the specific request.

Data Retention We keep account and transaction records for the period required by applicable policy. After account closure, data is retained only as long as legally necessary.
Cookie Policy Session cookies keep you logged in. Analytics cookies are non-identifying. You can block non-essential cookies in your browser without losing core account access.
Account Security Your account is protected by password and OTP verification on login. Never share your OTP with anyone — our team will never ask for it.
Data Requests To access, correct, or delete your personal data, contact support with your account ID. We aim to respond to data requests within a reasonable timeframe.
POLICY CONTACT PATHS

Reach Us About Legal Queries

If you have a question about our terms, your account status, or how a specific policy applies to your bKash, Nagad, or Rocket transaction, our support team handles legal and account queries directly. Response times vary; complex policy matters may take longer than routine account questions.

Live Chat Open the chat widget from any page on app 111. Available for account and policy questions during active support hours.
Email Support Send your legal or account query to our support address. Include your registered account details so we can locate your record quickly.
Help Centre Our help section covers common policy questions — account closure, transaction disputes, and eligibility checks — before you need to contact us directly.

Common Legal and Policy Questions

These are the questions we hear most often about our terms, account rules, and data practices. If your question is not here, reach out through live chat or email.

Account access depends on your local law and eligible region in Bangladesh. You must meet the legal age threshold in your jurisdiction. We do not determine local legality on your behalf.

After closure, we retain records only as long as required by applicable policy. You can request deletion of personal data by contacting support with your account ID.

Yes. Contact support with the transaction reference, the wallet used — bKash, Nagad, or Rocket — and the date. We investigate and respond before escalating to the wallet provider if needed.

Send a data access request to our support team with your registered account ID. We will confirm receipt and provide your data within a reasonable processing period.

We do not sell personal data. Information may be shared only where required by law or to process your payments through bKash, Nagad, or Rocket as part of normal transaction handling.

Use the email support channel and mark your message as a legal concern. Include your account ID and a clear description. Our team reviews these separately from routine account queries.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.