Reference

Terms Conditions for Using app 111

These terms set out the rules for opening and using your app 111 account, including how deposits and withdrawals work through bKash, Nagad, and Rocket. Access to our platform depends on your local law and eligible regions — read these conditions before you start.

Account eligibility appliesbKash, Nagad, Rocket coveredRegion-dependent accessOne account per personTerms subject to change

Explore the Lobby Read FAQ

TERMS CONTACT PATHS

Reach Us About Your Terms Questions

If any part of these terms is unclear or you need to raise a concern about your account conditions, our support team handles queries through the channels below. Response times vary by channel, and complex account matters may require identity verification before we can act.

Live Chat Start a chat from the app 111 lobby for real-time help with account terms, wallet queries, or eligibility questions during staffed hours.

Email Support Send detailed terms or account questions to our support address. Include your registered mobile number so we can locate your account quickly.

Help Centre Our help section covers common terms questions — account limits, wallet rules, and what happens when you request account changes or closure.

What These Terms Cover

app 111 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on app 111, you agree to these terms in full. They govern every part of your relationship with us — from how you fund your account using bKash, Nagad, or Rocket, to how withdrawals are processed and how disputes are handled. You

1
must be of eligible age under your local law and located in a region where access to this platform is permitted. We do not accept accounts from regions where online gaming is prohibited. Each person may hold only one account; duplicate accounts will be closed and
2
any balance reviewed under our verification process. We may update these terms when our services change. When that happens, we will notify you through your registered contact details. Continued use of your account after a notice period means you accept the revised terms. If you disagree
3
with any update, you should close your account before the changes take effect. Deposits made through bKash, Nagad, or Rocket are subject to the transaction limits and processing conditions of those wallet providers in addition to our own account rules. Availability of all features depends on
4
local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

These terms also define how we protect your account and what we do with the information you give us. Here is how each area works in practice.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. Never share your PIN or OTP with anyone — we will never ask for them through chat or email.

Data Retention

We keep your account and transaction records for as long as required by applicable rules in your region. You can request a summary of your data by contacting support with your registered details.

Wallet Verification

Withdrawals back to bKash, Nagad, or Rocket require that the wallet name matches your registered account name. This step protects you from misdirected payments and is non-negotiable.

Requesting Changes

To update your registered mobile number or request account closure, contact support through live chat or email. Changes to payment wallet details require fresh identity verification before they take effect.

Common Questions About These Terms

These are the questions we hear most often about account conditions, eligibility, and how our terms work day to day.

You must be of eligible age under your local law and in a region where access is permitted. We verify this during registration. Accounts opened from restricted regions will be closed.

No. Each person is allowed one account only. If we detect duplicate accounts, both may be suspended while we review the situation, and balances will be held pending investigation.

We notify you via your registered contact details before changes take effect. If you continue using your account after the notice period, that counts as acceptance of the updated terms.

Contact support through live chat or email and request closure. We will confirm your identity, process any eligible withdrawal to your bKash, Nagad, or Rocket wallet, then close the account.

It is a fraud-prevention step. Payments sent to a wallet registered under a different name may be rejected by the wallet provider. Matching names keeps your funds moving to the right place.

Email support with your registered mobile number and a data request. We will compile your account and transaction history and send it to your registered contact within a reasonable timeframe.

Reference