Reference

How app 111 Handles Your Personal Information

Your account details, payment activity through bKash, Nagad, or Rocket, and browsing behaviour on app 111 are handled under a clear data policy.

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DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Security and transparency are built into how we run account data at app 111. Here is what that looks like in practice across the four areas that matter most to you.

Encryption in Transit

All data moving between your device and app 111 — including bKash and Nagad payment confirmations — travels over SSL-encrypted connections so it cannot be intercepted.

Retention and Deletion

We keep your account data for as long as your account is active and for the period required by applicable financial regulations. Once that period ends, data is deleted or anonymised.

Cookie Management

Strictly necessary cookies run automatically to keep your session alive. Analytics cookies are optional — turn them off in your browser and your account access is unaffected.

Data Access Requests

You can request a copy of the personal data we hold on you at any time. Submit the request through live chat or email and we will process it in line with applicable local law.

PRIVACY CONTACT

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right starting point. We aim to respond to data-related requests within a reasonable timeframe, and we'll confirm receipt as soon as your message comes in.

What Data We Collect and Why

app 111 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the information needed to verify your identity and process payments — your name, contact details, and the wallet identifiers you use for bKash, Nagad, or Rocket transactions. We also log session data: device type, IP address, and pages visited,

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which helps us keep the platform secure and running correctly for mobile access in Bangladesh. Payment records are retained to satisfy financial compliance requirements and to resolve any deposit or withdrawal queries you raise. We do not sell your personal data to third parties. Cookies on
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app 111 fall into two categories: strictly necessary cookies that keep your session active, and analytics cookies that show us which parts of the lobby you use most. You can adjust analytics cookies through your browser settings at any time. Any data shared with payment processors
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— including the operators behind bKash, Nagad, and Rocket integrations — is limited to what those processors need to complete your transaction. We review our data practices periodically, and material changes to this policy will be communicated through your registered account contact.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on app 111

These are the questions we hear most often about data, cookies, and account privacy. If yours is not here, reach out through live chat.

We collect your name, contact details, and the wallet identifiers linked to your bKash, Nagad, or Rocket account. Device and session data is also logged for security purposes.

We share only what payment processors need to complete your transactions — for example, the wallet reference for a Nagad or Rocket transfer. We do not sell your data to advertisers or data brokers.

Your data is kept while your account is active and for the period required under applicable financial regulations. After that, it is deleted or anonymised. Eligibility depends on your local law and region.

Yes. Contact us through live chat or email with your registered account details and we will prepare a copy of your personal data in line with applicable local law.

Analytics cookies can be disabled through your browser settings at any time. Strictly necessary cookies cannot be turned off as they keep your account session running correctly.

Raise it with our support team through live chat or email. We will investigate and respond. If you remain unsatisfied, you may escalate to the relevant data authority in your eligible region.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How app 111 Handles Your Personal Information

How We Protect and Manage Your Information

Encryption in Transit

Retention and Deletion

Cookie Management

Data Access Requests

Reach Us About Your Data

Common Questions About Your Privacy on app 111

01 What personal data does app 111 collect when I open an account?

02 Does app 111 share my data with third parties?

03 How long does app 111 keep my account data?

04 Can I request a copy of the data app 111 holds on me?

05 How do I turn off analytics cookies on app 111?

06 What should I do if I think my account data has been handled incorrectly?

Privacy Policy

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